1. Introduction and Purpose
At Sirina Limited Services, we are committed to providing compassionate, confidential, and person-centred support for individuals with mental health and supported living needs. This privacy policy demonstrates our dedication to protecting the personal information of our clients, ensuring their dignity, safety, and trust.
2. Who We Are
Sirina Limited is a specialised provider in supportive, transitional housing that helps individuals smoothly move from hospital care back into community living, supporting patient recovery.
Our mission is to provide specialised 24-hour support units designed to bridge the gap between hospital care and full community reintegration, offering comprehensive assessment and care for individuals transitioning from acute medical settings.
3. Information We Collect
3.1 Types of Personal Information
We collect:
- Personal identification details
- Contact information
- Medical and mental health history
- Support needs assessment
- Treatment and care plans
- Progress and support notes
- Emergency contact details
3.2 Collection Methods
Information is gathered through:
- Initial comprehensive assessments
- Ongoing support meetings
- Professional referrals
- Client self-reporting
- Collaborative care team observations
4. Purpose of Information Processing
The information we collect is used to:
- Develop tailored, individualised support plans
- Co-ordinate comprehensive care services
- Ensure client safety and well-being
- Maintain accurate and continuous care records
- Meet reporting requirements for funding and regulatory bodies
- Continuously improve our service delivery
5. Consent and Transparency
5.1 Informed Consent
- Clients receive full transparency about information collection
- Written consent is required before collecting sensitive information
- Clients can withdraw consent or request information restrictions at any time
5.2 Consent Capacity
- We follow legal guidelines for clients with varied decision-making capacities
- Consent may involve guardians or authorised representatives
- We prioritise client autonomy and self-determination
6. Information Security
6.1 Data Protection
- Client information is stored in secure, encrypted digital systems
- Physical files are kept in locked, access-controlled cabinets
- Electronic records are protected by advanced multi-factor authentication
- Regular comprehensive security audits are conducted
6.2 Access Controls
- Strict role-based access to client information
- Mandatory confidentiality training for all staff
- Minimal and necessary information access
7. Information Sharing
7.1 Sharing Circumstances
Information may be shared:
- With explicit client written consent
- For co-ordinated, integrated care purposes
- When legally required (e.g., risk of harm)
- For statutory and regulatory reporting
7.2 Sharing Limitations
- Only minimal necessary information is shared
- Secure and confidential sharing protocols
- Clients are always informed about information transfers
8. Client Rights
Clients at Sirina Limited have the right to:
- Access their personal information
- Request corrections to their records
- Know who has accessed their information
- Request limitations on information use
- Receive a copy of their records
- File a complaint about privacy practices
9. Data Retention and Destruction
9.1 Record Management
- Client records kept for legally mandated periods
- Secure destruction after retention period
- Permanent digital deletion
- Physical records professionally shredded
9.2 Archiving
- Inactive records stored in restricted-access, secure archives
- Minimal information retained post-service
10. Mental Health Information Handling
10.1 Sensitive Information Protection
- Enhanced protections for mental health records
- Stigma prevention as a core principle
- Intersectional and culturally sensitive approach
10.2 Trauma-Informed Practice
- Privacy practices designed to prevent re-traumatisation
- Emphasis on building trust and ensuring safety
- Respect for client vulnerability
11. Legal Compliance and Oversight
- Full compliance with Data Protection Act 2018 and UK GDPR
- Regular internal and external privacy audits
- Continuous staff training on privacy best practices
- Dedicated privacy officer overseeing policy implementation
12. Contact and Complaints
For privacy concerns or complaints:
13. Policy Review
- Annual comprehensive policy review
- Clients notified of significant changes
- Latest version always available on request
14. Acknowledgement
By receiving services from Sirina Limited, clients acknowledge understanding and agreeing to this privacy policy.